Refund & Returns Policy

Because we sell alcoholic beverages, we cannot accept general returns of delivered wine. The situations below describe when we issue a refund or replacement. [Counsel to confirm against applicable state alcohol-return law.]

If a bottle arrives broken, leaking, or is corked/flawed, contact us with a photo within [N days] of delivery and we will reship or refund the affected bottle.

If your order is missing an item or you received the wrong wine, let us know and we will correct it at no charge.

Orders that cannot ship to your state or address are cancelled and refunded in full, typically within 24 hours of the block.

You may cancel an order until the carrier scans the box. After that the order is in transit and the damaged/defective terms above apply. Subscription and monthly-box changes follow their own swap/skip windows shown in your account.

If delivery fails because no adult 21+ is available to sign, the carrier returns the package. [Specify any return-shipping or restocking handling.]

Approved refunds are returned to the original payment method via Stripe. Processing time depends on your bank, typically [5–10 business days].

Open a ticket via our contact page with your order number and details.